FAQ & POLICIES
How Do I Place an Order?
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Browse our website and select the products you need.
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Add items to your cart.
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Review your cart and proceed to checkout.
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Enter your shipping and billing information.
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Contact sevice
You will receive an order confirmation email once your order is submitted.
Payment and Shipping
Winnipeg (Within City Limits)
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Free delivery on orders of $100 or more
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Orders under $100 will be charged a $5 delivery fee per order
Outside Winnipeg City Limits
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Free delivery on orders of $500 or more
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Orders under $500:
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Within 20 km: $30 delivery fee
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Over 20 km: Please contact us for a delivery quote
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Delivery Schedule
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Delivery hours: Monday to Friday, 9:00 AM – 4:00 PM
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Delivery on holidays will be announced separately
Rush / Expedited Delivery
Deliveries requested outside regular delivery hours or requiring expedited service are subject to an additional rush delivery fee. Please contact us for pricing details.
Delivery Timeframe
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Winnipeg orders: Delivery will be completed within 48 hours after order confirmation
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Orders outside Winnipeg: Delivery time will be confirmed with the customer on a case-by-case basis
Please indicate your preferred receiving time when placing your order to ensure smooth delivery.
If you have any questions regarding payment, shipping, or delivery arrangements, please feel free to contact us.
Returns & Refunds
If you receive products that are damaged, defective, or incorrect, please notify us within 3 business days of delivery.
To process your claim, we may require:
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Order number
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Clear photos of the damaged or defective items
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Photos of the outer packaging and shipping label
Once verified, we will offer one of the following solutions at our discretion:
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Replacement of the affected items
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Store credit
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Refund for the affected products only
Non-Returnable & Non-Refundable Cases
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Products that have been used
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Claims submitted more than 3 business days after delivery
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Failure to provide required photo or video evidence clearly showing the issue, including outer packaging and product condition
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Final sale products, including clearance, liquidation, or promotional items
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Custom-made, private-label, or special-order products
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Products damaged due to improper storage, misuse, or handling after delivery
Orders Placed in Error
Orders placed in error, including incorrect product selection, size, or quantity, are generally non-returnable and non-refundable.
However, customers may contact our customer service team for review on a case-by-case basis. Approval is not guaranteed and may be subject to restocking fees, return shipping costs, or other applicable charges.
Order Cancellations
Orders may only be canceled before production or shipment begins. Once an order has entered processing, manufacturing, or shipping, it cannot be canceled.
Shipping Issues
We are not responsible for delays, losses, or damages caused by third-party carriers. However, we will assist customers in filing claims with the carrier when applicable.
Wholesale Pricing Policy
Wholesale pricing is available for any product with a minimum purchase of 10 units.To request wholesale pricing details, please contact our customer service team at
Wholesale prices are subject to confirmation and product availability.